Back on earth (week 7)

Last Tuesday (23 Feb) was the first online training in my life. In the morning at 7 am (so early) I started with the training. There were three employees (from China, Japan and Dubai). Really international. This training was a good training but the next one (4.30 pm) for EU and America, was a disaster. There were more than 22 attendees and that was scary. They were all talking at the same time and it was difficult to keep order. The problem was that they want to discuss the tool but the intention of the training is just to learn how to use the tool. I've learned a lot through this training and I'm back on earth.

Giving a training to 22 professionals is not easy as an intern. I've learned that I had to ask for more help and advice about giving an online training. I had to search somebody in the company that does this a lot or had a lot of experience in this specific area. Now I understand that I had to prepare the training better and I had to manage their expectations.

Cameron (my coach) was very understanding and has another plan. Next Tuesday someone of the owners of the tool will give a online tutorial. Cameron also manage the expectations of the audience with a clear note that this is just a product demo.

Last Friday I was at school because I had some questions about the recommendation report that I'm writing for Philips. The teacher had some comments at the draft of the report. The questions were too technical. He told me that my focus must be more at communication and not at the channel (technical). Good feedback. Because I study communication and not IT.

Next week I have to come up with new research questions. The literature study is done. I only have to write the recommendations to Philips in the literature study. After this I will look for new questions and set-up the dimensions and indicators story.

*Please let me know what you think about this blog and also correct me if you see that my grammar isn’t good.